FAQs

Where are the watches made?

All watches are manufactured by our partners in China and are printed on the front face of the watches.

 

Do you really have free shipping?

Yes, all watches come with free shipping

 

What is the warranty on the watches?

The Warranty of the product guarantee is 1 year, including the product quality and normal internal work. We guarantee the returning shipping cost if there is damage and a quality problem with our product. If you want to return the watch because you don’t like it, you need to pay the shipping cost.

 

What kind of glass does the watch have?

A high density mineral glass

 

What kind of back do the watch cases have?

It's snap off case back.

 

How long will it take for my watch to arrive?

It takes 5 working days to manufacture these watches and approximately 3-7 days to ship (depending on the district).

 

Are the images on the Watch face 3D or quilled paper?

All images on our watch faces are representations of 3D and quilled designs exclusively by us at Attah watches. They are all 2D prints.

 

What kind of payments to you support?

We support PayPal, VISA, Master Card, Apple Pay, Google Pay, Amazon Pay and other Credit Cards. Buy Now Pay Later option coming soon.

 

Can i get a refund?

First, we agree to a refund ONLY in these situations:

  1. The product is severely damaged when received or has a quality problem within 1 year, you can request for refund or replacement.
  2. The print is not the same as you ordered.
  3. Parcels missing during the delivery.

If any of these 3 situations happen, you can contact our Customer Service Support here or by email to attahdesigns@gmail.com. We’ll process the refund procedure for you after our finance department confirms the amount, they’ll transfer the refund to the account which you used to pay for this order in 1-3 working days most.

 

How do i write a complaint?

All complaints can be written via email to attahdesigns@gmail.com

We strive to make sure you get the watch you expect so all complaints are taken seriously.